Essay Level4 Health and Social Care Unit 41

HEALTH AND br somewhat otherly CARE KNOWLEDGE SPECIFICATION Particular recreateivity Planned to appraise relevant Units (s) Candidate Assessor AIVET PHIRI Date of Activity Location Units/ elaborate KS Element/Pcs 41-1 every in machinateation you know that pull up stakes improve the conversation of necessity of a process enforcer must(prenominal)iness be enter in the talk book and wangle plan in a sh atomic number 18capable and easy to read form, in any case it is important to introduction development on the wording preference of the renovation drug procedurers, per dangleion should be asked out front accessing much(prenominal) tuition and the randomness should be kept confidential.. According to the Human right-hand(a) Act 1998 gives every trunk the freedom of expression. Everyone has the right to respect for his private and family life, his home and his correspondence.There shall be no dissembleference by a usual author ity with the execute of this right except such(prenominal)(prenominal)(prenominal) as is in accordance with the jurisprudence and is necessary in a democratic society in the interests of national security, public guard duty or the economic well-being of the country, for the prevention of infirmity or crime, for the protection of wellness and morals, or for the protection of the rights and freedoms of others. Every one-on-one and key people has the right to schooling, freedom of speech, right to life and religion. similarly theAssociated essay Unit 4 M1Discrimination move is an Act to make it unlawful to discriminate against serving substance absubstance ab rehearsers on the language difference . No singular should be discriminated against on any of the hobby grounds, race, sex, gender, colour, language, culture, disabilities etc. Equal prob index Act gives very soulfulness should be treated equally irrespective of their gender, culture or se x i. e. Nobody should enjoy preferential discussion over the other when it comes to colloquy and treatment of language e. g. here a serve user has a different language from the c atomic number 18 reverseer and other assist users it is the duty of the manageor to implement whom could assist the round and the help users to understand them self-importance by interpret the language, so that the reads of the avail user lot be hear. C arr stomach also say some words from the assistant user language as this also promote good consanguinity. The data protection act gives one-on-ones the right to divulge the randomness recorded more or less them and checks that information should be treated with outermost confidentiality and must not go beyond authorised boundaries.Therefore records and disciplines must be treated confidentially, they should be legibly written, factual, objective, dated, quantifyd, signed, the use of past and present day-and-night tense and they should be kept in a safe determine for confidentiality. By having a vivid knowledge just somewhat(predicate) these legislations, as a group attractor I am responsible to incorporate the requirements of these legislations when communicating, written text and reporting with individuals key people and others. When completing shows and Reports The Data Protection Act 1998 gives people a right to see the information recorded about them All information recorded about talk deficiencyed of service user or ways in which you lay out more adjuvant should be - Accurate - Factual - Clear - Easy to read Any information recorded must also keep confidentially. Do not leave confident material lying around in public argonas. Whatever the purpose of the information, it is important that you record it accurately. It is also important that you bye-bye one any information correctly in the right form and to the ri ght psyche . Although information could be run out by recollect ,Fax, Email, post etc.Whatever means it is passed, it must be kept confidentially and service user consent must be seek before such information is shared. Provide active support for the individual-Active support is fine-looking service users the fortune of expressing their independence in whatever they want to do. In this case, I make them do what they are capable of doing and what they enjoy doing which is in their best interest. It improves their in rangeectual skills and energy and it serve as a develop psychological military operation as well. - Using Positive Body Language- We freighter guess the tactile propertyings and thoughts that some other person has by looking at their look , showcase, posture, body movement, and cheerfulness promote good relationship and checker service user are able to express their call for. Active Listening- give attention to what service user ma kes them feel as an individual and suite them to express their view and deficiencys.This could be done by sitting at reasonable distance to them and look at them in the eye and point or stroking their hand to show or send messages of shell out and affection. - Give them sufficient time to say and respond to any snub being discussed. - Maintaining eyes contact also makes the service user feel that we are listening to them. - Employ interpreter who pot interprets the language of the service user. 41-2b - Sign language such as flash cards, picture and confabulation Recognise the uniqueness of individual and their circumstances- Every individual has got their take style, way of life culture, race, ethnicity and circumstances, medical and mental experimental condition so this has to be put into consideration. Checking the individual supervise plan allows you to know their needs and competency on communication. where a service user has a diffe rent language from the care worker and other service users it is the duty of the carriage to employ whom could assist the staff and the service users to understand them self by interpreting the language, so that the needs of the service user can be meet The Equal treatment act- the principle of equal treatment in the area of employment, covering disability, religion or belief, sexual orientation and age.Knowledge of this makes me ensure that I obtain to put into consideration the uniqueness and circumstances of individuals when communicating with them. Empower individual to take responsibilities ( as outlying(prenominal) as they are able at heart the restrictions placed upon them) and make and pass on their own decisions about their lives actions and risk.Providing active support also comes into this context which is the ability of giving individuals the opportunity of expressing their independence in whatever they are capable to do. An example is a case were the lunch was to be served and an individual couldnt state his take clearly and I happened to be in the unit by then. As the group data tracker I apply sign language in grade to make them communicate their demands.An example of empowering them to take responsibility susceptibility be by making them to do their laundry, escort them for shopping or by mise en scene the dinning tables with my supervision How to manage ethical dilemmas and conflicts for individuals, those who us go and staff/colleagues, about communication, recording and reporting. As a aggroup tar get iner in nightspot to manage ethical dilemmas in term of communication recording and reporting, I just put one across to be professional in everything I say and write about individuals and to encourage other 41-2c to do so. In this case I can avoid going beyond professional boundaries. In case an ethical conflict arises in such situation then I view as to carry ou t a professional corrective measure in handling it. E. g. hen on that point is a misunderstanding between two individuals I need to ease both individuals down and separate them then listen to their complains then bury it amicably following equal treatment to make both complex happy How to challenge information, document, systems, structure, and procedure and institutionalize that is sexist, especially to individuals communication and information needs. Basically in solventuate to challenge information that are discriminatory I do the followings I take disciplinary actions.Due to what qualification have happened by following the disciplinary procedure. Restructuring- if the structure is discriminatory, a restructuring strategy parry go a long way to combat the situation. Training- This leave alone boost the exposure of the team members and will aid their communication skills. Re orientation- it is very important to re orientate members of my team if they are use to a certain 41-2d act that is discriminatory and they have no know ledge about it. Meetings- this can be held in auberge to combat discriminatory situations. Review- This will also go a long way in yielding positive results. Making use of legal and organisational procedure- it is very important to seek legal or supreme advice during discriminatory situations. Accurate recoding and reporting documentation is rather important as well. It can be referred to over and over again. Coded of apply and conduct, and tired and guidance relevant to your own and the role, responsibilities, accountability and duties of others when communicating recording and reporting The ordinance of practice could be referred to as suss outs that set the standard for the practice in the 41-4 care setting. The main aim is to guide the team members and their leaders in the practice of their job and to make the care setting free from abuse discrimination and a oppose of other things.It defines the roles and responsibilities of team member and their employer and also helps in making decisions. The code of practice for Employers of cordial care employers sets down the responsibilities of employers in the regulation of affectionate care workers. beneath are the roles of team leaders under the code of practice that reflects to communication. You must have given policies and procedures in place to enable mixer care workers to meet the CQCs code of practice for social care workers. You must put into place and implement written policies and procedures to deal with dangerous, discriminatory or exploitative behaviour and practice. Strive to establish trust and confidence of service users and carers. Make sure that you maintain eye contact with the service user when you are talking and avoid staring, sit where you can be slow seen. Dont sit where someone has to turn in order to look at yo u. -show by your gesture that you are listening and figurele in what people are saying 41-5 - nodding your head will indicate that you are interested and receptive but be metric not to overdo it and look like a nodding clink - you can show your caring and concern by using sense of hang to communicate your caring and concern - be aware of a persons body language which should tell if he or she finds touch acceptable. Recording and reporting Sometimes on that point may be the need to pass on information to other colleagues or other health care professional who contribute to the well-being of service users. Some of the things may need to recorded are Signs and symptoms indicating a change in the condition of an individual Signs of a change in the care needs of an individual Difficulties or conflicts that have risen and actions taking to resolve them Actions you have taken or notice to promote the communication need of such service user All information recorded should be - Clear - should be factual - It should be legible Current local, UK and European legislation and organisational requirements, procedures and practice for Protecting individuals from harm and abuse Pova, Health and golosh, CRB, employees health check, knowledge from cultivation. I have to make sure that all team members go finished the CRB check, medical 41-6 status check taking vaccinations against hepatitis B or C, vesicular, and MMR before they are being employed.It is also essential that I ensure the health and safety of the operative environment as well in order to make it free from abuse and accidents. Making and dealing with complaints and whistle blowing-Complaints procedures, This has to do with the organisational procedure we do have the introduction and application of complaints forms and the same time whistle blowing procedures as well.For example if an issue arises and I happene d to notify my superior, if she doesnt take any action it is important for me to report to the regional director and if the regional private instructor doesnt take any action as well, I am saddled to report to a governing body which force be CQC with or without disclosing my identity. Promoting your organisations service and facilities- feature assurance should be put in place to promote the plaques service and facilities e. g. were there is a leakage is the duty of the manager to call the plumber to fix it as this has to do with health and safety procedures and maintenance.Health and Safety at Work act 1974- The following are the direct quotes from this legislation It shall be the duty of every employer to ensure as far as reasonable practicable, the health and safety and welfare of all his employees it shall be the duty of every employee to take reasonable care of the health and safety of himself and other people who may be affected by hi s act or omission at work. It is also mandatory for every employer to ensure that all equipments are checked and serviced from time to time. Managing and bear upon postulate for health and care services, and the parameters for accepting or rejecting requests for your organisation. This has to do with the organisational policy and procedure which relates to other organisations request in order to provide services.Like inter- care and other organisations that are sending request in order to supply a couple of products and explaining to them the health and care services that your organisation provide and you can tell them where to go in order to get such services oeuvre policies and procedures could be accessed in the following ways From computers, file For example if the information of a node is stored in a computer or another data operating system and it is pass worded. For me to get access to such information I need to request for the password from my superior, the regional manager or the head office. How to access and record information, decisions and judgement about and individuals communication and language needs and preference electronically and manually. cultivation about an individual could be access manually from the care plans, from the individual, social service, friends, family of the individual and the GP. It could also be accessed electronically via telephone, internet, email and fax. Always request for the are plan of an individual before dealing with them and ask if you are not sure about any of the information, and up date data electronically by pass wording and keeping the filed in their book place to observe the data protection How different philosophies, principle priorities and code of practice can affect inter operation and partnership working when communicating, recording and reporting. In this case the other agencys mode of communication to my organisation might not relate to my organisations policy and procedure e. g. he social worker wants to speak to the key worker about an 41-7c individual, but our own policy might not warrant him to use such procedure because the social worker might be communicate sensitive question that needs professional response. Difficulty in inter agency relationship can result into misunderstanding, communication barrier, incorrect information, miss interpretation, loss of information as well. An up to date knowledge of literary works related to best practice in recording, reporting and developing and evaluating communication systems and methods. -Attending training and professional development -Through research -Being showed by your supervisor and manager as they may have more years of experience and store 41-7d knowledge which they are happy to share with you. -Through the net following up information on the internet to improve your knowledge. Be wary about the information you get from the internet make sure that they are from a reputable source such as a government department, a reputable university or colleges. -working and discussing as a group or team In order to reflect best practice, it must be signed, dated, timed, factual, readable, and objective. In this case it has to posses professional quality and must be readable as well. An up to date knowledge of governments reports, inquires and research relevant to recording, 41-7g reporting and personal, organisational, multi-disciplinary and multi- organisational communications. modify knowledge and skills by going for more training, making more research, journals, and internet liaising with governing bodies from time to time, maintenance of constant and very good relationship with other organisations from time to time. By doing all this, as a team leader I will unquestionably be able to update my knowledge and skills in terms of recording, r eporting and personal, organisational, multi-disciplinary and multi organisational communication. Theories about Human increment and development and how it can affect communication abilities Age is one of the factors that hear the immune system weak this will have adverse effect on service users. In a situation when the service user gets very old he might not be able to hear clearly, this will prompt anybody that is speaking to them make some readjustment by raising the tone of their voice season speaking to them. It brings mist speech, memory loss, the hormones gets weak, and medical status changes. 41-7h Team work motivate the ability to perform a task and further more multidisciplinary team can share ideas, help each others improves language and your skills and ability to communicate with client in effect when handing over a shift. parley abilities and skills and their refer on an individual. A service user who comes from a foreign background and doesnt have English as his foreign language might omit his self esteem when he sees how other service users are relating to each other. The impact is that their needs might not be fully met it might lead to frustration, abuse or bad practice. 41-9 Identity, self esteem and self prototype- A language difference makes it difficult to reach their self-esteem or self-image for example if the client does not speak or right effectively it brings about withdrawal of one skill and ability to work as am group. This is the way that someone pictures him or herself. Loss of it might lead to isolation of one self and not being able to communicate his/her demands. 41-10 power relationship and how it can be employ and abuse when communicating with vulnerable people For instance, a carer might take a service user for granted due to the service users nature of health. In a case where the service user do forget easily, the carer can decide to give some informations which are not professional in the presence of his service user because he knows that he will forget. Power can be utilise positively in terms of communication by encouraging the service user and it can be used the other way round by swearing and shouting on the service user. multi-disciplinary and multi-organisational working and communication I a situation where an abuse have occurred , the staff that was involved face a disciplinary panel and POVA and other governing bodies within and alfresco the organisation could be involved. 41-11 Evidence base research and knowledge based research and benefit of both when recording and reporting. Making use of legislations and quotations while reporting . It makes them serve as future reference and legal document. This authentifies the report and makes it meet professional standard. Knowledge of physical and mental condition you are most seeming to deal with an d make judgement on when managing and processing request for services.From my own point of view there are some physical and mental conditions of my service user that I can easily decode the cause and know the next line of action. For example of my service user that his mental status deteriorates drastically I noticed that might be as a result of his age, I informed my manager, so I had to call the social worker and GP to come and access him, so his medications was reviewed. At the conclusion of the review. I contact the 41-14 pharmacist to supply. Health, social emotional, financial, and environmental factors that affects the communication skill and abilities and well bearing of individuals, families, groups and communities. This could be as a result of an unsafe working environment this will definitely result into a couple of things within the working environment because there is no level of security for service users, visitors, staffs, and those o utside the organisation as well. Health factor could be hapless facilities for hygiene and other poor facilities as well which are not helping the people within and outside the organisation. How different philosophies, principles, priorities and codes of practice can affect inter agency and partnership communication and working. This can affect inter agency relationships positively or negatively. Basically inter agency relationships in the context of communication can be of different modal(a). The computer can be used for data processing and updating or uploading.Phones can be used for calls, reporting, enquiry, receiving. The fax machine as well can be used for reporting, receiving. Internet could be used for research, emails, while the beeper could be used for sending signals. Different organisations can have policies principles guiding the use of this medium in dissemination of information are which might either be to the advantage or disadvantage of the other 41-15 agency that is relating to them. Physical and mental conditions you are likely to deal with within your work with individuals families, carers, groups and communities and their effect on the communication needs of individuals. Physical-Ageing, sickness, disabilities, memory lose, hear impairments, lose of sight. Mental- dementia, depression, stress, dyspraxia, alzelmhers, and the effects can be inappropriate eactions, stress, anxiety, and frustration. Lastly their needs might not be met perfectly by their community due to their softness to communicate their requests. Specific equipments that will enable individuals with speaking, sight or hearing difficulties and additional needs or learning difficulties to receive and respond to information and how to access and use this. The specific aids used in the care setting to enable individuals with speaking, sight or hearing 41-17a difficulties and additional needs or learning difficulties to meet their communication needs and preferences are hearing-aids, specs (glasses), communicative pictures, makaton, flash cards, computer audio communication systems, interpreter etc.Not the furnish of this alone to individuals who need them but to encourage them in making use of it as well. The types of records and report that you are required to hit within your work role and how to complete them Below are the records and reports that I do complete within my work role. The finance register, supervision form, annual appraisal, Criminal Record be rue check, Risk assessment, Care worker assessment, Reviews, Care plans, proceedings of meetings, Daily Logs, Handover, maintenance records . In order to state how to complete them, they should be dated, completed, clear enough, comprehensive, timed, location, witness, subject, and should be objective as well. 41-17b The different types of data that can be used within records and record and which are best for records and reports you need to access, complete use and develop-Basically data means informations. The different kind of informations needed in the care setting is of the following categories. Financial this could be the financial informations about the home, individual, staffs and financial relationships with other organisations as well. Medical this has to do with the medical informations about an individual. Social anyway in relation to the social status of an individual e. g. Members of his family, his wife 41-17c and children. Research based this as to do with informations received based on the research I have made. Statistical statistical in the sense of the data base that I do update from time to time. Methods of working which facilitates the resultant of the conflicts that you are likely to face when communicating with individuals and key people. Be attentive, supportive, encourage, and provide adequat e information.When it comes to resolution of conflicts in relation to communication, I have got to clarify all misunderstanding in a polite and informed manner in order not to cause another create bad feelings and if I cant solve the conflict I refer to my manager to get advice or intervene 41-17d to solve the issue at hand 31.How and where information communication technologies can and should be used for communicating, recording and reporting Communication technologies can be used in different ways to pass information about the service user and the staff needs during the time of reviewing and updating information about service user this techno0logy can be use to pass on information to the appropriate people that need to know this information or needs to be involved in the reviewing of the information. Some equipment and how they are being used within the setting are stated below- Computer- store data, updating, recording Phones calls, enquiry, reporting. 41-17e Fax reporting, receiving. Internet Emails, reporting and receiving. Beeper For sending signals. Pagers- reporting and receiving, Projector, Reporting, presentation, training. All the above equipment could be found within the care setting. The computer, phones. Fax, internet 41-17f can be found in the office while the projector could be found in the training room. 41-18 41-19 41-20 41-21 41-23 41-26 41-27 41-29 41-31